Outlook server unavailable 12 months of results shown. Nov 10, 2019 · Can confirm, right click the account with search issues, Data File Properties > Folder Size > Server Data, try searching again, works fine Jun 25, 2025 · In the default configuration, depending on the size of your hard disk, Outlook synchronizes only 1, 3, or 12 months of email to your Offline Outlook Data (. User has an e-mail 2 or 3 subfolders deep and a few months to a year old. Therefore See full list on businesstechplanet. This is only happening in our Virtual Desktops, which are in “online” mode so they’re not cached. If it's in the inbox, sent, maybe one folder deep, it works every time. Hello, I have a user who is using M365 apps for Enterprise - version 2302 (16310. In the Change Account dialog box, drag the Mail to keep offline: slider to the desired number of months. This keeps the Outlook file smaller, which allows you to browse your email faster. Click File > Options, and then select Search. I verified in the OWA that I can search beyond 12 months. Now that feature doesnt work. if your Outlook client is currently connected to Microsoft Exchange Server. Apr 13, 2022 · Based on your description, you have an issue with Outlook Advanced Search, search results only go back 1 month. Aug 10, 2017 · I have outlook 2016 running across mapi to O365, I also have some older PSTs loaded into the outlook client. May 9, 2023 · Under the "Cached Exchange Mode Settings" section, make sure that "Use Cached Exchange Mode" is checked and that "Mail to keep offline" is set to a value greater than 12 months (or the desired time frame for the older emails you want to access). Click OK when advised you have to restart Outlook to complete the configuration change. So even when Exchange/local cache is set to 12 months, Users have been able to load emails OLDER THEN 12 MONTHS when they scroll to the bottom of an INBOX. This problem occurs because the Cached Exchange Mode Sync Slider setting is configured to a value other than All. There are only a few days results shown. User has folders where in Mar 8, 2019 · I’m having a very interesting issue here with shipping users. Start Outlook. Jan 29, 2024 · Find more on the server. com Nov 3, 2021 · How can I make (PC-installed, not web-based) Outlook search in the actual Exchange server, not just locally-cached messages? Old messages don't show up in my searches as Outlook is looking only in the local cache, and not the full message database. 3 months of results shown" message at the bottom of the results, even though the connection status showed Outlook as connected. I’ve went as far as rebuilding the index on . To do this: Open Outlook. ” For example, if this value is configured to 12 months, then items that are older than 12 months will be stored on the server and will not be downloaded to your local cache. ost) file. Restart Outlook. Click Finish. Scenario. When searching for an email, she gets a "Server unavailable. To change your view permanently you can change the setting in account settings. " The issue cannot be with the Microsoft Exchange Server, as we have multiple users across the estate, and they are not experiencing this issue. The user has a 200Mbps download and outlook instant search does not go back further than 3 months. If it is working offline, you may receive the following: No matches found. The users/devices are not part of a domain. They have multiple shipping stations each with Outlook client installed, logged into the same email address through exchange server. Other times it gives me me extremely limited results on the same search query. Click Next. The index isn’t showing up in the Control Panel’s Indexing Options, either. Jan 16, 2024 · By default, 12 months of your email is available offline, but you can control how much mail is kept offline. 20332), and their Outlook becomes incredibly slow and hangs with the notification "Outlook is trying to retrieve data from the server. They need to search for a bar code number by scanning the barcode while in the search bar of the Outlook client’s inbox and the numeric value of the barcode gets searched in Outlook. It cannot be changed due to company policy . So, couple of users recently are mentioning this and Im finding it happens as we move them from older to new computers including versions of Outlook. how can i fix instant search so it goes back further in time? Outlook Outlook Aug 26, 2021 · We see that Groups folders in Outlook desktop are limited to showing items from the last 12 months, no matter if sync settings for Cached Exchange Mode are increased to download all mail. Any workarounds apart from viewing these items on the web? I've been unable to find this limitation documented anywhere. i can do an advanced search and it works fine. pst) file or Offline Outlook Data (. Search is limited to the last 12 months because the server is unavailable. Outlook 365 with 1 Year cache. The default value for the Sync Slider is 12 months. I think I can see them in the online version of Outlook. Mar 21, 2022 · By default, Outlook will display 250 search results. This occurs even if you include search criteria for items that do match items in your mailbox and Windows Desktop Search (WDS) is configured to index the Outlook Data (. Nov 24, 2014 · Hi all, I’ve looked everywhere and tried countless things to fix this. If Outlook is unable to locate old messages and search results only return things that are less than 6 months old, you may attempt a couple of the procedures outlined above. If your Mail to keep offline setting is set to 12 months and you have email items in your Exchange mailbox that are older than 12 months, those items reside only in your mailbox on the server. Feb 7, 2025 · Why can I only see 12 months of emails in Outlook? By default, if Cached Exchange Mode is enabled, you will only be able to view messages from the last 12 months. When you use Instant Search in Microsoft Office Outlook, you receive the following message: No matches found. Jun 9, 2020 · They’re trying to search that mailbox specifically and it will only display up to 12 months prior. Mar 2, 2025 · I understand that you are only showing results from the previous 12 months and the next 12 months when searching the calendar in the new Outlook. Additionally, in both cases, Windows Search Indexing Options may report Indexing complete. Sep 23, 2024 · For New Outlook: Go to Settings > General > About Outlook. In the inbox when someone searches for let’s say “Bob”, it only shows the last month. For Classic Outlook: Navigate to File > Office Account. We have a user who is connecting to a remote Exchange server and caching 3 months worth of emails. An email from Oct 19, 2017 · At the bottom of their emails in each folder their Outlook will sometimes say “server unavailable 12 months of results shown” instead of the usual “click here to see more on Microsoft Exchange”. May I ask if the email you are using is a Microsoft domain email such as Outlook, Hotmail, Live, MSN? Or is it another 3-way domain? You can access the new Outlook calendar. ost) file from the Exchange server. Apr 7, 2025 · In some Outlook versions, the “Mail to keep offline” parameter is also known as “Download email for the past. How can I get back to being May 10, 2024 · When Outlook is connected to the Exchange Server, it will show its status as ‘ Connected to: Microsoft Exchange,’ and the email communication will be smooth, but in some circumstances, the Exchange Server becomes unavailable and gives message that: Apr 22, 2017 · Server unavailable 12 months of results show. May 22, 2014 · Using Outlook Web App (previously know as Outlook Web Access) the missing emails can be seen. Although it is set as 12 months in outlok desktop, user could pull emails in OWA. 12 months of results shown" and there are not 12 months of results shown. They do a "From" e-mail search and search "All Outlook Items", "Subfolders", or "All Mailboxes" None of them yield any results. Aug 9, 2018 · Why can I not see as far back as I want in my email history? I get this message, "Server unavailable. Step 1. Sometimes it says it will only show the last 12 months since it can’t connect to the server and it’s searching the cache. If you are on new Outlook for windows, all data will be download. Take a screenshot of the entire page (excluding personal information) and share it with us. Double click on the account - is the sync slider set to 6 months? Outlook will set the slider based on available free space. Go to File > Account Settings > Account Settings. You can increase this to show all results but search will be slower. Dec 6, 2024 · I can no longer retrieve emails older than 12 months from the server in Outlook classic on Windows 11 Pro platform. To temporarily view messages older than 12 months you can scroll to the end of an email list in a folder and click ‘Click here to view more on Microsoft Exchange’ or ‘More’. Clear the Improve search speed by limiting the number of results shown checkbox, and click OK. Confirmed they can search their own inbox beyond 12 months (12 months cache, beyond is stored on the server). When I check the same search in Outlook Web Access I get 12 months of matches, Recreating the users Outlook profile always seems to resolve these issues but adding all the accounts manually is a real pain. Follow these instructions to turn Cached Exchange Mode on or off. Click Account Settings on the File tab, and then click Account Settings. Sometimes it will only return emails within Jan 30, 2024 · Original KB number: 2768662 Symptoms. Moved from: Windows 10 / Oct 16, 2020 · The mail to keep offline is set as 12 month. Jun 30, 2022 · Hello RiverGirl29 I'm Diane, an Office Apps & Services MVP specializing in Outlook, and I’m happy to help you today. Sometimes when I search it works fine. khnk lglrsalvq zdce mixb fyuvz lslx vwebh xnjcws ngrzr ezdoqd